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| New products discovery |
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Our team of fine gourmets has selected for you high quality, surprising, rare French products. Resulting from the best french houses, these products answer our requirements for quality and constitute a unique online shop. | | |
| Packaging and shipping |
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Our prestigious partners are worldwide recognized for the quality of their products and they have all obtained prizes and distinctions in professional exhibitions for their creativity and quality. Respecting these values and for your satisfaction, ChocOnline.com also commits on preserving the quality of these products until they are brought to your door.
ChocOnline.com stores its products in its logistic platform, in order to assure optimal storage and availability conditions.
The manual processing of your command allows us to make sure that your products are handled with the greatest precaution in order to avoid damaging them. Your order is shipped fastly and carefully to the address you provide us. The packaging used to transport your products guarantees the best protection.
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| Advisors |
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On ChocOnline.com we love to share our passion. This is why we give you various ways to contact an advisor for any question or remark. So we can identify your needs and advise you the best products to make the right choice. The diversity of the products, packagings, forms and flavours requires an advices that we are proud to provide. It is also for that reason that we've created our online magazine the Chocolate World.
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| Satisfied or refunded |
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Because we owe you satisfaction without concessions, we commit to refund you for any article that won't satisfy you. You have 7 days after reception of the parcel to ask it. Just e-mail our customer service.
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| Secured payment and online customer insurance |
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Secured online payment is the best and fastest way for your ChocOnline.com purchases. In order to bring the most reliable service, ChocOnline.com chose the Cyberplus Banque Populaire system. The online payment is based on the SSL data encryption system that is accepted by all browsers and ensures you a total security.
Start the ordering process by validating your shopping bag content. Type your personal information and select the Credit Card payment. You enter the protected mode then and you are directed on a protected page that is located on the Cyberplus Banque Populaire server. You can then type safely your credit card information that is encrypted. The systems checks that your credit card information is valid and ChocOnline.com can't access this information. When your payment is confirmed you receive a "ticket" and a confirmation e-mail is sent. | | |
| Privacy policy |
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E-mail addresses and other personally identifying data about you is known to ChocOnline.com only when you voluntarily submit or post it. We collect your e-mail addresses only if you post a message to us, if you communicate with us via e-mail, or if you volunteer it for any reason, such as survey information and/or site registration.
We use personally identifying data which you provide to us to tell you about carefully screened products which we feel may be of interest to you, and we may also share this information with other interested parties from whom we think you may want to receive information about merchandise for your own use or for gift giving. We may also use the shipping addresses of our customers to send them our print catalog and catalogs of our participating third-party merchants.
You can always edit any personal information you give ChocOnline.com by writing to us.
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Our services